Community & Business
5 November, 2024
TRC makes upgrades to customer service
Reuniting with lost pets and finding out when bin day is will hopefully be made easier following upgrades to the Toowoomba Regional Council (TRC) website.
TRC Customer, Communication and Engagement portfolio spokesperson Cr James O’Shea said these updates have been made possible by better displaying information that is already available on Council’s website.
“This is part of a body of work that will continue to improve access to information on our services with more initiatives being rolled out soon,” Cr O’Shea said.
“Council wants to do things differently this term and part of that is improving our digital offerings and processes to improve the way we interact with residents, local businesses and online visitors.
“Technology is offering new ways to do things and allowing us to connect our community to the information they need in a more efficient, relevant and easy to consume manner.”
Information, Communications and Technology portfolio spokesperson Cr Edwina Farquhar said the new ‘Lost and Found Animals’ tool is now more prominent on Council’s website which will make it easier for customers during what can be a challenging time.
“The new tool presents a user-friendly image of a pet at the first instance, giving users more clarity over whether a pet that is at our Animal Management Centre could be theirs,” Cr Farquhar said.
“The ‘Lost and Found Animals tool replaced a system which presented written data on any impounded animals and had small images which was not meeting customer’s expectations,” she said.
“This tool is expected to significantly reduce the volume of interactions, minimise complaints and ultimately lead to improved customer satisfaction when looking for a lost pet.
“It has also been optimised to work with mobile devices, which will be helpful if people are out looking for their pets when they check to see if they have been handed in.”
The Lost and Found Animal tool can be found by here.
Cr Farquhar said the ‘Find my Bin Day’ tool has been updated to provide an improved customer experience.
“The updated search tool offers a quick visual indication of the bin day and bin types due to be serviced for a property by inputting the address into a simple search field,” she said.
“Previously a customer would need to access a mapping system, then search and find their property clicking through to access this information. This is simple, yet efficient change will give customers more confidence in the result.”
